logo
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Contact us
logo
Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
Contact us

Penny: A simple pension finding and consolidation app with excellent portfolio returns

Insiders score

infoMore info
This is the score our team have awarded the platform based on our own personal experiences and other important factors, such as fees and ease of use.

4.5out of 5

Recommended in

Penny is a pension tracing service that enables users to track down old workplace pensions and consolidate them into a new self-invested personal pension (SIPP) via a simple, easy-to-use app.

Visit Platform

Capital at risk.

Author Avatar

By Clare West

check Fact Checked

4.5out of 5

Clare's view

The Verdict

Penny is designed to be the perfect entry point for those who are aware they may have lost pensions, but aren't sure how to track them down. The platform does a great job of removing the jargon and makes everything as simple and straightforward as could be. To be clear though (because I'm not sure it's immediately obvious on the Penny website), this isn't just a pension tracing service, this is a service for those who want to transfer those lost pensions into a brand new SIPP - that's a self-invested personal pension. You'll then have control over how those pensions are invested in one, consolidated pot.

Penny starts by gathering some basic information. As with all pension finding services, you'll need the names of your old workplaces and you'll need to know which pension provider the company pension was with. But that's all you'll need - no need to panic if you don't have reference numbers or the exact dates you worked there, for example. Penny then contacts the relevant providers on your behalf to find out what you have. Of course, you don't have to have lost your pension to use Penny. You could just be looking to transfer old work pensions that you receive annual statements for, but don't otherwise give much thought to. It's always worth checking how much you're paying for those pensions to stay where they are and seeing if you could be losing less in fees, or getting better investment returns, by moving them elsewhere.

Penny's fees are kept clear and fair. Annual management fees are 0.58%, and there's a fund fee to pay, which varies depending on which of the three funds you choose. Fund fees are usual, whichever provider you use and, as they go straight to the fund manager (Vanguard or HSBC in Penny's case), they get taken straight from your pension pot.

With just 6 investment options (named Cautious, Conservative, Balanced, Dynamic, Adventurous, and Ethical) you're spared the mind-boggling decision-making process that you're faced with at larger brands. That's probably a welcome relief if you're new to investing. But it does mean more experienced investors will probably find this service too basic. Penny is probably the most pared back pensions app I've reviewed. PensionBee, another app billed as the easy way to take control of your pensions, has 8 different pension plans, by comparison.

Historical performance on those plans has been good - superb in the case of Penny's Adventurous, Ethical, and Balanced funds. With no choice to self-select individual stocks on this platform, strong fund performance is crucial. Penny's choice of funds has been serving their customers very well overall. (Remember, however, that past performance does not guarantee future returns and all investing involves risk.)

Penny's customer services department also has a strong reputation. So, if you're comfortable using apps to manage your finances and you want absolute simplicity at a competitive price, then Penny might just be your perfect self-invested pension solution.
arrow-down-orangeRead More
quote

Pros

  • Excellent, user-friendly app
  • Simple solution for finding lost pensions
  • Managed to find pensions for our tester that other apps hadn't found
  • Penny funds are managed by Vanguard and HSBC - two of the world's largest asset managers
  • Historical fund performance has been very strong
  • Reasonable fees for this type of service
  • Customer services are responsive and helpful
quote

Cons

  • A fairly limited number of investment options (6)
  • 0.58% annual management charge (+ fund fees) is reasonable but not the cheapest option
  • No weekend or evening customer support
  • Customer support not available via phone
  • Not a robo-advisor (so no help to match you to the most appropriate investment fund)
  • Verdict4.5
  • Ready-made Portfolio5.0
  • Fees4.0
  • Trading Platform4.5
  • Research4.5
  • Safety5.0
  • Education2.0
  • Customer Service4.0
  • Portfolio View

Clare's view

Who do I recommend it for?

arrow-down-orangeRead More
quote

Pros

  • Excellent, user-friendly app
  • Simple solution for finding lost pensions
  • Managed to find pensions for our tester that other apps hadn't found
  • Penny funds are managed by Vanguard and HSBC - two of the world's largest asset managers
  • Historical fund performance has been very strong
  • Reasonable fees for this type of service
  • Customer services are responsive and helpful
quote

Cons

  • A fairly limited number of investment options (6)
  • 0.58% annual management charge (+ fund fees) is reasonable but not the cheapest option
  • No weekend or evening customer support
  • Customer support not available via phone
  • Not a robo-advisor (so no help to match you to the most appropriate investment fund)
  • arrowVerdict
    4.5
    Penny's ready-made portfolios have performed exceptionally well over the past 3, 5 and 10 years when compared to competitors. In fact, Penny is the top-performing provider, alongside Moneybox, in our most recent ready-made portfolio performance analysis. Those who have been invested in the Adventurous fund for the past 10 years have experienced exceptional returns of 192%. And the news is even better if you chose the Ethical fund, with 10 year returns currently sitting pretty at 211.6%.

    The Balanced fund (which has a risk rating of 4) has also achieved a fantastic 99.7% over the past 10 years. The Cautious portfolio has done slightly less well for a fund that also has a risk rating of 4, achieving just 31.4% over 10 years.

    Please remember that past performance is not a guarantee of future performance.
  • arrowReady-made Portfolio:
    5.0
    Penny's ready-made portfolios have performed exceptionally well over the past 3, 5 and 10 years when compared to competitors. In fact, Penny is the top-performing provider, alongside Moneybox, in our most recent ready-made portfolio performance analysis. Those who have been invested in the Adventurous fund for the past 10 years have experienced exceptional returns of 192%. And the news is even better if you chose the Ethical fund, with 10 year returns currently sitting pretty at 211.6%.

    The Balanced fund (which has a risk rating of 4) has also achieved a fantastic 99.7% over the past 10 years. The Cautious portfolio has done slightly less well for a fund that also has a risk rating of 4, achieving just 31.4% over 10 years.

    Please remember that past performance is not a guarantee of future performance.
  • arrow Fees:
    4.0
    "A penny saved is a penny earned" as they say. So it's always worth checking what your old workplace pensions are charging and if you could be keeping more of your retirement savings for yourself with a lower-priced provider.

    Fees at Penny are reasonable for a service that is doing so much of the legwork for you. It's not as cheap as you could find if you just wanted to open a self-invested personal pension (SIPP) as cheaply as possible (and you're willing to research your own funds and use the government pension tracing service if you have lost pensions). However, you would need to have a bit of confidence that you can select investments from a platform that might a lot more investment options.

    Annual Management Charge: 0.58% of the value of your pension, per year.
    That is competitive when compared to other services of this kind.

    Fund fees: You'll also need to pay a fund fee to the asset manager of the particular fund you choose. This fee varies based on the fund you choose and you'll find you need to pay these whichever platform and provider you use. Penny's funds charge between 0.19% - 0.22% per year.

    There are no additional fees to set up your account, make contributions (as there is with NEST), and no fees for making withdrawals.
    quote

    Pros

    • Annual management charge of 0.58% is competitive for such a comprehensive service
    • Annual fund fees are very reasonable at between 0.19% - 0.22%
    • No fees for withdrawals
    • No fees to make contributions
    • No charge to set up your account
    quote

    Cons

    • Not the cheapest way to invest in a SIPP
  • arrowTrading Platform:
    4.5
    Penny is specifically designed for those who may not have had much (or even, any) interaction with their workplace pensions in the past. Things are, therefore, kept simple and really easy to follow. The platform is uncomplicated and users are guided through every step of the way.
    quote

    Pros

    • Very easy-to-use, clear interface
    • Simple platform
    • Guides you through the process
    quote

    Cons

    • For more advanced investors, this platform will be too simple
  • arrowResearch:
    4.5
    As there are just 6 funds on offer, research tools are limited, but adequate. Key Investor Information Documents, required by the FCA, are easy to find for those who want to dig into the detail a little more and find out how each fund is invested, what the fund costs, and what level of risk it represents.
    quote

    Pros

    • Easy to find Key Investor Information Documents (KIIDs)
    • Adequate information provided on how funds are invested and their respective risk levels
    quote

    Cons

    • No robo-advice to help people understand which risk level they are suited to
  • arrowSafety:
    5.0
    Penny is authorised and regulated by the UK Financial Conduct Authority. All pensions managed by Penny are covered by the Financial Services Compensation Scheme which provides protection up to £85,000 per customer in the event Penny goes into administration.

    Penny protects your data with bank-grade data encryption, and, unlike many financial organisations, does not share your data for marketing or affiliate sales.
    quote

    Pros

    • Authorised and regulated by the FCA
    • Deposits covered by the FSCS, giving protection up to £85,000
    • Does not share customer data for marketing or affiliate sales
    quote

    Cons

    • No additional protection for those with more than £85,000 in savings
  • arrowEducation:
    2.0
    There's around 40 articles on the News & Insights page covering useful topics linked to pension saving. It's not the most extensive library of resources but it's not hard to find information elsewhere if you want to learn more.
    quote

    Pros

    • Articles page contains helpful information and insights on pensions
    • Easy-to-digest educational materials
    • Designed for beginners
    quote

    Cons

    • No videos
    • Not a very large library of resources
  • arrowCustomer Service:
    4.0
    Penny has an excellent Trustpilot rating of 4.7 (out of 5). Reviews are overwhelmingly positive about how easy it is to find and transfer pensions through the Penny app, and how helpful the Penny customer services department is.

    You can speak to Penny customer support via their live in-app chat service, which is open 9am to 5pm on Monday to Friday. It's actually a human on the other side of the screen too, rather than an AI chatbot. You'll need to have registered for an account to access that service, however. (You can find it in Account > Support)

    There are also three different email addresses to get in touch with Penny, which you can use if you're not yet a customer:
    Customer help: support@pennypension.com
    LOAs: transfers@pennypensiontracing.com
    General enquiries: office@pennypension.com
    quote

    Pros

    • Excellent Trustpilot rating
    • Speedy response times on in-app chat and via email
    • In-app chat connects you to a human, no an AI bot
    quote

    Cons

    • No telephone support
    • In-app chat and email support only available Monday - Friday during office hours
  • arrowPortfolio View
    AJ Bell Tesco plc

update-icon

Updates

Who do I recommend Penny for?


  • Those looking for a simple and effective way to track down old and lost pensions, and consolidate them into a new self-invested pension
  • Those wanting to avoid the larger self-invested personal pension platforms with huge selections of funds that require more research

FAQs

Penny is regulated by the UK Financial Conduct Authority (FCA) and so has to adhere to strict rules on keeping client money and investments separate from their own. It is also covered by the Financial Service Compensation Scheme meaning that your investments up to the value of £85,000 are protected in the event of Beanstalk ceasing business.

The Penny app starts by asking you where your old pensions might be. You’ll need to know the names of your old workplaces and the pension provider they used (e.g. Standard Life, NEST, Legal & General). They then search for any pension pots you have with those providers for that workplace. If they find anything, those pots will be transferred into your new Penny pot and a brand new self-invested personal pension (SIPP) will be created for you. All you need to do is choose which of the 6 funds they offer are best suited to your feelings about risk.

No. If you are looking for a standalone pension tracing service then try the free UK government Pension Tracing Service.

Ask the Insiders


Have a question about Penny that we haven’t covered? Ask it here and we will get back to you as soon as possible!

compare-icon
Platform's selected