The Verdict
Penny is designed to be the perfect entry point for those who are aware they may have lost pensions, but aren't sure how to track them down. The platform does a great job of removing the jargon and makes everything as simple and straightforward as could be. To be clear though (because I'm not sure it's immediately obvious on the Penny website), this isn't just a pension tracing service, this is a service for those who want to transfer those lost pensions into a brand new SIPP - that's a self-invested personal pension. You'll then have control over how those pensions are invested in one, consolidated pot.
Penny starts by gathering some basic information. As with all pension finding services, you'll need the names of your old workplaces and you'll need to know which pension provider the company pension was with. But that's all you'll need - no need to panic if you don't have reference numbers or the exact dates you worked there, for example. Penny then contacts the relevant providers on your behalf to find out what you have. Of course, you don't have to have lost your pension to use Penny. You could just be looking to transfer old work pensions that you receive annual statements for, but don't otherwise give much thought to. It's always worth checking how much you're paying for those pensions to stay where they are and seeing if you could be losing less in fees, or getting better investment returns, by moving them elsewhere.
Penny's fees are kept clear and fair. Annual management fees are 0.58%, and there's a fund fee to pay, which varies depending on which of the three funds you choose. Fund fees are usual, whichever provider you use and, as they go straight to the fund manager (Vanguard or HSBC in Penny's case), they get taken straight from your pension pot.
With just 6 investment options (named Cautious, Conservative, Balanced, Dynamic, Adventurous, and Ethical) you're spared the mind-boggling decision-making process that you're faced with at larger brands. That's probably a welcome relief if you're new to investing. But it does mean more experienced investors will probably find this service too basic. Penny is probably the most pared back pensions app I've reviewed.
PensionBee, another app billed as the easy way to take control of your pensions, has 8 different pension plans, by comparison.
Historical performance on those plans has been good - superb in the case of Penny's Adventurous, Ethical, and Balanced funds. With no choice to self-select individual stocks on this platform, strong fund performance is crucial. Penny's choice of funds has been serving their customers very well overall. (Remember, however, that past performance does not guarantee future returns and all investing involves risk.)
Penny's customer services department also has a strong reputation. So, if you're comfortable using apps to manage your finances and you want absolute simplicity at a competitive price, then Penny might just be your perfect self-invested pension solution.
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Pros
- Excellent, user-friendly app
- Simple solution for finding lost pensions
- Managed to find pensions for our tester that other apps hadn't found
- Penny funds are managed by Vanguard and HSBC - two of the world's largest asset managers
- Historical fund performance has been very strong
- Reasonable fees for this type of service
- Customer services are responsive and helpful
Cons
- A fairly limited number of investment options (6)
- 0.58% annual management charge (+ fund fees) is reasonable but not the cheapest option
- No weekend or evening customer support
- Customer support not available via phone
- Not a robo-advisor (so no help to match you to the most appropriate investment fund)
Ready-made Portfolio
Penny's ready-made portfolios have performed exceptionally well over the past 3, 5 and 10 years when compared to competitors. In fact, Penny is the top-performing provider, alongside Moneybox, in our most recent ready-made portfolio performance analysis. Those who have been invested in the Adventurous fund for the past 10 years have experienced exceptional returns of 192%. And the news is even better if you chose the Ethical fund, with 10 year returns currently sitting pretty at 211.6%.
The Balanced fund (which has a risk rating of 4) has also achieved a fantastic 99.7% over the past 10 years. The Cautious portfolio has done slightly less well for a fund that also has a risk rating of 4, achieving just 31.4% over 10 years.
Please remember that past performance is not a guarantee of future performance.
Fees
"A penny saved is a penny earned" as they say. So it's always worth checking what your old workplace pensions are charging and if you could be keeping more of your retirement savings for yourself with a lower-priced provider.
Fees at Penny are reasonable for a service that is doing so much of the legwork for you. It's not as cheap as you could find if you just wanted to open a self-invested personal pension (SIPP) as cheaply as possible (and you're willing to research your own funds and use the government pension tracing service if you have lost pensions). However, you would need to have a bit of confidence that you can select investments from a platform that might a lot more investment options.
Annual Management Charge: 0.58% of the value of your pension, per year.
That is competitive when compared to other services of this kind.
Fund fees: You'll also need to pay a fund fee to the asset manager of the particular fund you choose. This fee varies based on the fund you choose and you'll find you need to pay these whichever platform and provider you use. Penny's funds charge between 0.19% - 0.22% per year.
There are no additional fees to set up your account, make contributions (as there is with NEST), and no fees for making withdrawals.
Pros
- Annual management charge of 0.58% is competitive for such a comprehensive service
- Annual fund fees are very reasonable at between 0.19% - 0.22%
- No fees for withdrawals
- No fees to make contributions
- No charge to set up your account
Cons
- Not the cheapest way to invest in a SIPP
Account Opening
Account opening must be done through the app, but it is about as quick and easy as you'll find anywhere. You'll need your National Insurance number, the names of your previous workplaces and the names of the pension provider your pension was with. One issue I had was that Penny requires you to enter a workplace name, which means that you can't connect and consolidate other personal pensions pots to this new account, only workplace pensions.
If you don't have the name of your old workplace, or the pension provider they used, then you'll not be able to go any further. You'll find whichever pension tracing service you use will require these same details unfortunately. Why no-one has made it possible for pensions to be traced by National Insurance number, I don't know, but it's not a problem that can be blamed on Penny.
Pros
- Incredibly quick and easy to start the search process
- Simple sign-up through the app
Cons
- You'll need your National Insurance number
- To trace old pensions you'll need the name of old workplaces and the pension provider they used
- Can only sign-up through the app
Research
As there are just 6 funds on offer, research tools are limited, but adequate. Key Investor Information Documents, required by the FCA, are easy to find for those who want to dig into the detail a little more and find out how each fund is invested, what the fund costs, and what level of risk it represents.
Pros
- Easy to find Key Investor Information Documents (KIIDs)
- Adequate information provided on how funds are invested and their respective risk levels
Cons
- No robo-advice to help people understand which risk level they are suited to
Safety
Penny is authorised and regulated by the UK Financial Conduct Authority. All pensions managed by Penny are covered by the Financial Services Compensation Scheme which provides protection up to £85,000 per customer in the event Penny goes into administration.
Penny protects your data with bank-grade data encryption, and, unlike many financial organisations, does not share your data for marketing or affiliate sales.
Pros
- Authorised and regulated by the FCA
- Deposits covered by the FSCS, giving protection up to £85,000
- Does not share customer data for marketing or affiliate sales
Cons
- No additional protection for those with more than £85,000 in savings
Education
There's around 40 articles on the News & Insights page covering useful topics linked to pension saving. It's not the most extensive library of resources but it's not hard to find information elsewhere if you want to learn more.
Pros
- Articles page contains helpful information and insights on pensions
- Easy-to-digest educational materials
- Designed for beginners
Cons
- No videos
- Not a very large library of resources
Customer Service
Penny has an excellent Trustpilot rating of 4.7 (out of 5). Reviews are overwhelmingly positive about how easy it is to find and transfer pensions through the Penny app, and how helpful the Penny customer services department is.
You can speak to Penny customer support via their live in-app chat service, which is open 9am to 5pm on Monday to Friday. It's actually a human on the other side of the screen too, rather than an AI chatbot. You'll need to have registered for an account to access that service, however. (You can find it in Account > Support)
There are also three different email addresses to get in touch with Penny, which you can use if you're not yet a customer:
Customer help: support@pennypension.com
LOAs: transfers@pennypensiontracing.com
General enquiries: office@pennypension.com
Pros
- Excellent Trustpilot rating
- Speedy response times on in-app chat and via email
- In-app chat connects you to a human, no an AI bot
Cons
- No telephone support
- In-app chat and email support only available Monday - Friday during office hours