The Verdict
Average Success Rate
Robinhood investing 5-Year Avg The following dataset includes the performances of ready-made portfolios/funds offered by investment platforms and may include both actively and passively managed ready-made portfolios/funds. Performance indicated is also net of all fees to 31st January 2024, unless stated otherwise; any tiered fee structure will be disclosed. Ready-made portfolios/funds that include cryptocurrencies or any other securities outside cash and equities are not included in the dataset. The dataset only includes ready-made portfolios/funds which are explicitly advertised by their respective platforms as being for ‘beginners’, and which are exclusively offered by the platform itself. Funds which are managed by other providers and may be identically offered across multiple platforms were not included in this dataset. For example, the Vanguard UK All Share Acc. ETF was offered by Plum, but as it is not directly managed by Plum and customers could reasonably access it on multiple platforms, it was not included for the purposes of this research. Other discretely advertised securities or investments are not included.
Industry avg. The industry average is the median average of all fund/ready-made portfolio performance figures we collated from 23 investment providers. To see the full dataset, visit X page.
Robinhood finally arrived in the UK in March 2024. It's been a highly anticipated launch after the brand took on iconic (infamous?) status in the US thanks to the GameStop saga.
Has it lived up to the hype? Well, mostly, yes.
Robinhood offers a proposition that almost sounds too good to be true - no commission fees and no foreign exchange fees, plus a very strong interest rate paid on uninvested cash. So where's the catch? Well, you'll have to be happy to trade through a general trading account as it doesn't offer an ISA. If you've already used up your ISA allowance elsewhere, then that's not a problem. But if this is your only trading account, then by not trading via an ISA, you're potentially making yourself liable for tax that you wouldn't have to pay if you'd picked a provider that offers ISAs.
And I have to take issue with Robinhood stating there's no FX fees as there is still a kind of FX fee in reality. Robinhood insists of calling them "implicit third party fees" that are applied to the market exchange rate when you add or withdraw GB pounds to your account, since all accounts must be funded in US dollars. Having said that, they are extremely low "implicit third party" fees - just 0.03% - which makes Robinhood the cheapest platform, with the exception of Interactive Brokers, to change currencies.
There's another potential compromise to make, too. Robinhood only offers access to US stocks. So there's no chance to invest in UK stocks, worldwide funds, bonds, gilts or any ready-made portfolios. As such, it'll only suit a certain proportion of traders.
But if you are in that category - you'll be getting a very cheap service.
Of course, they are making money somewhere. Leverage is offered for those traders who meet the criteria and with leverage comes additional risks. So remember, trading this way can magnify your losses and you'll need to repay, not just your margin loan, but also the interest charges accrued on it. However, if you stick to trading without leverage, you're getting unbelievably low cost trading without the additional, higher risks.
So what about the service itself? Is it any good? Yes, actually. Robinhood traders are unconstrained by market hours, with 24-hour trading available 5 days a week. That's still pretty rare. Trading 212 offers it, but not many other apps do.
The app has really impressive research functionality too: not just the usual performance charts and fundamentals, but recordings of earnings calls, analyst ratings and trader sentiment all within the app.
The trading platform itself is clearly designed to be simple enough for beginners but the fees are enough of a draw to mean this app could quite easily sit on the mobile phone screen of a more experienced trader too.
Read More Pros
- No commission on trading US stocks
- No FX fees when trading
- Extremely low fees to convert currencies at deposit and withdrawal
- High interest rate on uninvested cash
- Trade US stocks 24 hours a day, 5 days a week
- Earn income on stocks you own with Stock Lending
- Margin investing available through leverage
Cons
- No ISAs - only general trading accounts
- Can only trade US stocks
- All monies you pay in are converted to USD
- FX fee at time of deposit and withdrawal
Account Opening
Opening an account with Robinhood was one of the quickest and easiest sign-up processes I've ever experienced. Identity verification was faultless and quick.
Pros
- Fully digital process
- Frictionless and easy identity verification step
Safety
Robinhood is authorised and regulated by the UK Financial Conduct Authority (FCA).
However, your cash and securities are held by a US clearing broker. That means that your assets are not protected in the traditional way by the UK Financial Services Compensation Scheme (FSCS), but instead by alternative, US protections.
Your securities will be held by a clearing broker in the US, Robinhood Securities, a member of the US-based Securities Investor Protection Corporation (SIPC), which protects up to $500,000 (including $250,000 for claims for cash) of customers' assets and money. Robinhood has also purchased an additional insurance policy to add to SIPC protection.
Pros
- Authorised and regulated by the Financial Conduct Authority
Cons
- Not covered by FSCS protection
- Customers are covered by the Securities Investor Protection Corporation (SIPC), which protects up to $500,000 per customer in the event that Robinhood was to cease trading
- Robinhood customers are also covered by an additional insurance policy
Education
There is no dedicated learning centre on Robinhood's website. There are some explanations of terms but if you're wanting to learn the fundmentals of investing, then you'll need to access educational materials elsewhere.
Pros
- Some explanations of investing terms
Cons
- No dedicated learning materials
- New investors will need to access educational materials elsewhere
Customer Service
According to Robinhood, there are two ways of contacting their support team: 24/7 in-app chat, or by requesting a phone call through the Robinhood app or website. I am yet to discover how you request a call (if I work it out, I'll let you know), and my experience of using the in-app chat is not great. To submit my specific enquiry, I needed to enter my US-style social security number which is a problem as we don't have US-style social security numbers in the UK, we have National Insurance numbers - a format the chat wouldn't accept.
Robinhood need to do much better on this. I was braced for the kind of pared-back customer support that often comes with the newer, commission-free trading apps, but this was particularly bad.
Trustpilot reviews are overwhelmingly bad, too. The reviews incorporate American users who complain of long waits (well over an hour) to have their calls answered. It all paints a picture of a company that is not prioritising customer service.
Pros
- In-app chat
- Request a callback
Cons
- Could not uncover where to request a callback and support webpages aren't helpful with this
- In-app chat wasn't set up for UK market and placed hurdles only US customers could get over
Social Trading
Robinhood doesn't yet offer any social trading features, putting it behind rivals eToro and Trading 212 in this area which offer copy-trading and in-app social network-style features.
Read More Cons
- No community forum
- No copy-trading or other social trading features