Ready-made Portfolio
We only have one full years' data on the performance of Willis Owen's ready-made portfolios, which isn't enough to form an opinion on the success of the investment strategies being used by Willis Owen's fund managers.
At the end of one full year, however, Willis Owen ready-made portfolios are achieving an average of 11.4% returns, which compares favourably against an industry average over one year of 10.6%.
Account Opening
Opening an account with Willis Owen took me around 10 minutes and, rather unusually, starts with asking what funds/stocks/investment trusts you want to invest in (although there is the option to choose later).
Pros
- Fully digital process
- Took just 10 minutes
Cons
- Slightly pressured start as you're expected to choose investments up during the application process (although it can be delayed)
Research
Research tools are adequate and provide enough of the information likely to be used by the average investor to make a decision.
Pros
- Stock, fund, ETF, and investment trust screener to allow you to narrow down your search for investments
- Filter by industry, market cap, yield, and P/E ratio
- Fund Key Investor Information Documents are easy to find
- View past performance charts over 1M, 3M, 6M, 1Y, 5Y and 10Y.
- Ability to select & compare potential investments side-by-side
Cons
- No live pricing
- Limited selection of fundamentals and key metrics on display
- No analyst ratings or forecasts
Safety
Willis Owen has been in business more than 40 years, and is authorised and regulated by the Financial Conduct Authority (FCA).
Pros
- Long-established provider with a good reputation
- Authorised and regulated by the FCA
- FSCS protected
Education
Willis Owen offers some basic guides, articles and a blog covering relevant topics on retirement planning, investing, ISAs, the financial news, and pensions.
Pros
- 'Insights' blog is regularly updated with insights on topics of relevance to investors
- Introductions to investing, pensions, ISAs and retirement planning
- Tax relief calculator
- Free goal planning and retirement planning tools
Cons
- Mostly just covers the basics
- No podcasts or videos available
- No live sessions to sign-up to
Customer Service
Willis Owen does well here. They make it easy to get in touch and, if you're a fan of human interaction rather than chatbots and the like, Willis Owen's traditional approach to customer service may suit you well. There is a phone line which was answered without delay when I tried it, available Monday - Friday, 9am - 5pm.
Outside of office hours, your call will be picked up by a message service, also manned by a human. Alternatively, you can email your enquiry.
Pros
- UK phoneline available within office hours, 5 days per week
- Real human takes a message outside of these hours
- Email enquiries welcomed
- Website 'Help' section with answers to FAQs
Cons
- No weekend phone support
- No chatbot offered on the website